Can Whale-Tales Outdoors sponsor me, my team, or my event?

Absolutely. We love connecting with people that love the outdoors as much as we do.You can also regularly check our social media channels for any ambassador or sponsorship opportunities.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact us if you are serious about promoting and being an ambassador for the brand. If interested shoot us an email. info@whaletalesoutdoors.com

How do I update my account information?

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your email address, name, password, and billing/shipping information.

Can I order online from outside the US?

We only deliver orders to physical mailing addresses within the United States including APO or FPO, but excluding PO boxes.

What are the shipping options for whaletalesoutdoors.com?

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

How can I track my order?

Upon shipment, you will receive an email with your tracking number. If your account information does not update with your tracking number, contact customer service at (262)  965-2825.

When will you ship my order?

We do our best to ship all orders received by 2:00 PM Central Time Monday through Friday on that same business day. Otherwise, most items will ship the following business day.

What credit cards do you accept?

We generally accept all major credits cards issued in the United States, with a U.S. billing and shipping address.  You will see our full list of available payment options during the checkout process.

How do I cancel an order?

Once an order is submitted, our staff in most cases sartts to process the order immediately. Our goal is to get it to you as fast as we can, which means we cannot accommodate all changes. An order may be packed and on the truck within 30 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible at (262) 965-2825. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.

Do you offer financing?

Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.

I’m looking for a product that’s not on the website. What do I do?

Not all products are available for purchase directly from our website. This is especially true for service parts. You can  contact our Customer Service Department at (262) 965-2825 to order any parts from any brands we deal with.